Technical/IT Support Specialist

SKILLS

• Understanding of basic computer terminology, Windows operating system, and Apple macOS
• Experience installing Windows OS, macOS, Linux, software applications, antivirus and patches
• Ability to setup laptops, iPads, monitors, phones, and printers
• Basic knowledge of IP network configuration and security
• Familiarity with MSP/RMM platforms and ticket management
• Ability to learn handling of security events (containment, analysis, data recovery, remediation, etc,)
• Ability to lift and carry equipment that could weigh up to 50 lbs
• Knowledge of Microsoft Office365 is preferred
• Knowledge of Firewall setup, configuration, and administration is preferred
  
  

RESPONSIBILITIES

• Provide support and resolution of various computer hardware and software issues via telephone, in person, or remotely and escalate complex and/or high priority issues
• Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling, firewalls, routers, switches, and NICs
• Troubleshoot networking issues, performing preventative maintenance on hardware and software, executing batch commands and checking error reports
• Conduct vulnerability assesments, continuous monitoring scans, patching
• Create and update documentation for client’s systems and processes
• Hardware and software inventory and reporting
• Sites surveys of current site configuration and user requirements
• Drawings documenting configuration changes
• On occasions he/she might need to run and install network cabling
• Train end-users on hardware functionality and software programs
• Test new technology
• Maintain in-house IT equiipment inventory
• Help prepare, plan, and execute IT work related to IT cybersecurity compliance, when required
  
  

REQUIREMENTS

• Strong interest in computer technologies and cybersecurity
• 1-3 years of experience as an IT or Help Desk Support Specialist; educational background and certifications (e.g., A+, Net+, Sec+) can be applied towards experience
• Self-motivated with the ability to work in a fast-moving environment
• Able to accept guidance from an experienced mentor and have a strong desire to help people
• Ability to work and get along with others well. This is a highly sociable job that requires working with clients directly
• Follow through and task organized: You will need to follow up with clients and complete the tasks of your assigned job responsibility as scheduled and on time
• Ability to keep up with technical innovation and trends in IT support
• Availability for occassional after-hours work/support
• Current Driver’s license, good standing driving record, and reliable automobile